We understand that spending huge amounts of time on FICA can be costly, but not getting it right can be even more costly when the FIC knocks on your door. DocFox makes FICA simple and efficient, and gives you peace of mind to confidently face an inspection, anytime.

Included in FICA in-a-Box:​

FICA in a box

Included in FICA in-a-Box:​

FICA in a box

An expertly crafted RMCP

  • An expertly crafted and tested RMCP* template – addresses key FICA requirements with an easy to use risk rating process for your business
  • The RMCP includes – industry standard due diligence requirements and guidelines. We will include reference that DocFox is your 3rd party Know You Customer (KYC) service provider
  • Respond easily to a FIC inspection – we will provide a detailed guide highlighting each FICA section and how it is addressed in your RMCP
  • A guide to indicate suspicious behaviours – we will also provide a guide to example indicators of suspicious behaviours that may be used by your staff for easy reference and consistency
*Risk Management Compliance Programme

Certified training and NewsWatch

  • Certified CPD training – according to FICA, all your employees should be aware and have an understanding of the Act. Included in the FICA in-a-Box bundle is unlimited access to our FICA / AML related trainings. 
  • DocFox NewsWatch – get weekly NewsWatch newsletters informing you of current financial crime news. You will also get monthly hints, tips, guidance, and intelligent comment around a variety of topics.


FICA Compliance Experts on Call

  • Access to FICA compliance experts – whether you need advice on how to deal with a high-risk client or how to interpret a clause in the FIC Act – we are ready to help. Get access to our compliance team via the chat function inside the DocFox App, email, or phone (yes we still like phones). You can ask unlimited questions via chat, all-inclusive, subject to our fair use policy
  • We can assist with more complex tasks – you can request additional project services such as help with preparation for a FIC inspection, response to a FIC report, guidance on how to submit Suspicious Activity or Transaction Reports (SAR’s/STR’s), enhanced due diligence on a client, guidance on finding the Ultimate Beneficial Owner (UBO), additional FICA training courses and bespoke projects. These projects will be quoted on before commencement

White labelled software setup in 48 Hours

  • Document collection & analysis – centrally collate, store and efficiently manage all your documents and FICA processes
  • Watchlist & adverse media screening – reduce the burden on staff with our automatic and continuous daily monitoring of your clients against global and local databases
  • Risk rating & client review – ensure consistent risk rating by using DocFox to implement and standardise your processes
  • Bank account verification – Instantly verify bank accounts against an ID or company registration number

Get in touch if you are an Accountable Institution looking to automate your FICA process: 

What our customers are saying

You get a certificate at the end of the training and we put it into our compliance file as evidence of training by an independent 3rd party.

Rui Lopes, Lopes Attorneys Inc

DocFox enables us to work remotely. It is helpful being able to log in from anywhere!

Sean Coetzee, Khwezi Financial Services

DocFox is making our FICA process more efficient. FICA documents are being checked against third parties, clients are being screened on all relevant sanctions lists and risk assessments are being done according to our requirements – all in one step! It’s a great tool to assist in aligning our Risk Management Compliance Programme with our business processes.

Carlos Martins, Change Financial Solutions

Incompass has been using DocFox since November 2017. We started looking at different providers as soon as the FICA Amendment Act came into place. Docfox was the best solution for us: The process is easy to handle from our side, involves a “4 eye” principle, which we already had in place and find necessary, and the process can be audited at any time.

Fiona Roehlandt, Incompass

DocFox allows us to apply a consistent approach to our investor AML risk assessments and with the built in reminders, we won’t forget to refresh our ratings and Customer Identification and Verification information. Everything is in one place, with a full audit trail, which enables us to easily demonstrate compliance.

Garth Foster, Prescient