Job description:

This role will focus on dealing with customers in a way that thoughtfully changes their perception of what is possible. You will need to be ambitious, driven and have a passion for customer service and how it transforms businesses.

Please note: This role will be based in South Africa, but you will be working US hours.

Responsibilities:

  • Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective.
  • Educate customers on relevant functionality and content resulting in increased usage and product adoption.
  • Assist customers in resolving any product issues or concerns.
  • Perform issue identification, communication, and resolution for moderately complex issues.
  • Bring innovative approach to client onboarding within the prescribed time frames.
  • At a time prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base.
  • Communicate effectively and efficiently via phone, email and in-person meetings.

Requirements:

  • Bachelor’s Degree/ Diploma.
  • 2 years experience in customer service/account management or a similar role.
  • Strong written and verbal communication skills.
  • High energy, positive attitude, with the ability to think creatively and handle multiple priorities.
  • Ability to communicate effectively and efficiently via phone, email and in-person meetings.
  • Ideal attributes include driven, humbly confident, excellent attention to detail and excellent time management.

Be a part of our close-knit team